This paper by Criticaleye Affiliate Accenture examines how new technologies and business processes are helping organisations update their customer-facing portals to keep pace with customers' expectations.
In short, today’s portal business requirements are to reshape information management from being just a back office or business intelligence function, into a discipline that delivers highly relevant, 'just-in-time' information that retains customers and closes sales.
Read, watch & listen to some of the latest thought leadership from our Community.
Data and analytics giant Experian drives growth through a dual focus on innovation and its workforce. Chief People Officer Jacky Simmonds speaks to Criticaleye Senior Editor Bridgette Hall about how the company leverage...
In this research, we surveyed senior executives across Criticaleye’s Leadership Community in Asia to understand the key business challenges and opportunities in the region. Key findings from this year&...
To survive and thrive in an increasingly uncertain environment, leaders must deliver near-term performance and invest in building resilience over time. In this report, Criticaleye’s Advisory Partner, Accentur...
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