AI and Human Interaction: Applying Behavioral Science to CX Tech

Generative AI promises to be the next great leap forward in artificial intelligence. But to deliver on this promise, brands must adopt an approach that puts humans at the center. In this report, Criticaleye’s CEO Retreat 2024 Partner, Concentrix, explains how behavioural science can help you transform experiences across AI and human interaction.
 
Key takeaways include:

  • The human vs. algorithm challenge in AI implementation.
  • How human behaviour and decision-making impact AI and vice versa.
  • How behavioural science can help maximise your AI-powered tech investments.
 




Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

Click here to download this insight
Mastering the Transition from...

In this report, Criticaleye Partner Eton Bridge Partners explores the journey of a Chief Financial Officer to a Chief Executive Officer, uncovering the complexities and challenges that a CFO encounters when venturing in...

Click here to download this insight
CEO Pathways Report 2024

This report by Criticaleye CEO Retreat Partner, Eton Bridge Partners, can be used as a means to understand what it takes to become a CEO. By identifying common trends and career steps among successful CEOs, aspiring lea...

Click here to download this insight
Leadership and the Future of ...

In its Ninth Annual PE Leadership Survey, AlixPartners calls on private equity investors and leaders of PE-backed businesses to achieve enterprise-value milestones, meet top line growth goals and protect margins, follow...


1 2 3 4 5 6 7 8 9 10
Displaying 1 to 3 of 1,775




Legal & General Investment Management Robert Walters Salesforce E.ON UK Amazon UK Eightfold AI NATS London Stock Exchange LDC Tullow Oil plc Royal London Group Mayborn Group Redwood Bank Veolia Water Technologies GlaxoSmithKline plc Workday Google Eton Bridge Partners Accenture AlixPartners Lightsource bp Bunzl plc Drax Group plc Concentrix