COMMUNITY PROFILE

Susan Allen

Chief Executive Officer

Yorkshire Building Society

Susan was most recently Head of Customer Transformation at Barclays where she was responsible for leading and supporting all colleagues in frontline teams to deliver a differentiated customer experience.
Prior to that Susan was responsible for all of Santander's UK Retail and Business banking businesses, supporting 15 million customers and with a nationwide network of branches and customer contact centres, following her role as Chief Transformation Officer.

Susan is a former Board member of UK Finance and has been a proud champion of diversity and inclusivity throughout her career.