INSIGHTS

COMMUNITY ARTICLE

The Perils of Slash and Burn

Every organisation will underperform at some point. Emma Carroll speaks to CEOs and senior execs to find out what steps you can take to improve business performance

Featuring Commentary From:

Roger Bayly, Managing Director, Alvarez & Marsal

“Businesses often forget the basics – what made them good in the first place. Way before Tesco and Carillion hit their real problems you could see specific issues emerging with day-to-day delivery of service to their customers"

Michelle Chikanda, Senior Relationship Manager, Criticaleye

“As a leader in a large business, you can’t do everything. So, a clear vision that people can understand and apply to their everyday role, will empower them to make informed decisions at a local level”

Tea Colaianni, Founder and Chair, WiH2020

“If you open up as an organisation, and are willing to listen, then you can make real change, because people want to be heard and to make things better"

Steven Cooper, CEO, C. Hoare & Co

"You need granularity around the data. When we really dug into it – by technology point and automation journey – we found that some systems were working really well but others were operating badly. I had

to unpick what wasn’t working, as that was turning hearts and minds against the investment we needed”

Steve Richards, CEO, Casual Dining Group

"It took two-and-a-half-years; we hired a big team to do it and spent £6-7 million. Today digital is one of our big revenue levers and is growing by 25 percent per year"

Community articles are produced directly by and for the Criticaleye Community.