COVID-19 has forced brands to move at unprecedented speed to ensure quality service for their customers while caring for their employees with compassion.
To respond to the evolving circumstances of the crisis, Accenture recommends contact centres address three critical areas:
Read, watch & listen to some of the latest thought leadership from our Community.
Focused on what leaders should be prioritising over the next twelve months, advice for first-time CEOs and how Chairs in high-growth businesses can better support their CEOs. Key discussion points include: Pr...
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