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Another Route to Reform?

Local government is dealing with multiple emergencies and funding challenges. Criticaleye partner Capita explores what a practical evolution of public services could look like and what steps we can take in the short term to get us there.
Key takeaways include:
  • To harness the strength we witnessed during the early months of the pandemic, we need a different model that utilises the mobility of local organisations; collaborates between people, providers and partners; resets the relationship between service users and providers; and thinks about solutions in terms of community outcomes.
  • A significant boost in productivity is needed, if we are to free valuable time to create and sustain outcome-focused, relational services.
  • Better use of data and insight – built around citizens, families, and communities – will be integral to the sector.

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Related Experts

Paul Abraham
Managing Director & Client Partner, Local Public Services
Capita Plc

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