Creating a Customer-Centric Business

Business leaders share tips and advice on how to stay close to customers.

Featuring Commentary From:

Guillaume Bacuvier, CEO, Dunnhumby

"It is easy to suddenly find yourself too expensive and too demanding in a market that you no longer recognise"

Rachel Barton, Customer and Digital, Strategy Lead / MD, Accenture Strategy

"Through the use of disruptive innovation, we will suddenly start to have more people-centric businesses"

Matthew Blagg, CEO, Criticaleye

"Without trust, you’ll be criticised externally and have discontent and dysfunction sown from within"

Susanna Dinnage, Global President, Animal Planet, Discovery

"We have to learn to let go of some of our long-standing metrics, or at least re-calibrate them"

#CeyeCEO

DOWNLOAD INSIGHT

Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

Change Reinvented

In today's business landscape, continuous change is the new reality and navigating it effectively is essential to activating strategy and moving organisations forward. In this research, Criticaleye Partner, Accen...

A New Frontier for Leadership

Business models are changing as companies seek to move faster and get closer to their customers. That’s certainly been the case for Lorenzo Simonelli, Chair and CEO of Baker Hughes, as he drives a bold strategy to...

Investing in the Green Econom...

Transitioning to a more sustainable economic system that balances economic development with maintaining healthy global ecosystems requires significant investment. In this fifth edition of their annual Green Economy R...