CAREERS

The Account Manager role is an unusual chance for an individual to use a combination of skills and experience around account delivery, programme management and business development in a small, fast moving and close-knit team: Criticaleye’s Advisory Practice.

Based in our London office, the Account Manager will be responsible for managing the company’s relationships with a number of professional service providers and experts, helping them to build relationships with key influencers and buyers.

The role is a mix of high touch account management, involving significant project and program coordination, with a commercial expectation not only to build existing relationships and grow accounts, but also to identify others.

The role gives rare access to the highest level of executives in business, affording the successful candidate unrivalled access to learning and development in addition to the delivery of service to the client.


Key Duties and Responsibilities

Account & Programme Management

• Develop, grow and retain relationships within each Account ensuring regular face to face meetings, calls and emails, driving renewable business
• Understand clients’ buying processes and proactively identify opportunities to upscale existing Accounts, initiating actions to take advantage of them
• Prepare and present bespoke programmes and campaigns of activity to each Account which are in-line with their relationship marketing objectives and that are mutually beneficial to Members
• Design, oversee and project manage the delivery of all elements of these programmes and any additional ad hoc activities or engagements
• Identify at-risk Accounts and develop solutions to ensure retention
• Educate and guide Partners on how to use the Criticaleye Community in the most effective way to develop and maintain trusting and long-term relationships with Members
• Negotiate and close campaigns of activity with Partners to meet annual revenue targets
• Keep up to date with industry news and thought leadership output from Partners, attending external events as necessary
• Track, record and prepare internal and external reporting metrics
• Actively ensure that all activities and conversations with Partners are grounded in the overarching purpose of Criticaleye

Business Development

• Proactively generate, qualify and close new revenue opportunities within your set of accounts, but also seek to bring new clients to Criticaleye.
• Map each Account, identifying the key influencers, budget-holders, buyers, subject matter experts and central contacts, ensuring this information is accurate and kept up to date on Criticaleye’s CRM system
• Negotiate and close business while managing the client relationship throughout the sales and implementation process
• Accurate forecasting of revenue and sales cycles, ensuring pipeline is updated at all times
• Work collaboratively with the Marketing team to create and present compelling proposals and documents that outline the benefits of partnering with Criticaleye and how this will deliver ROI to the client
• Proactively participate in the Criticaleye Community, through social media and providing content and commentary for Editorial where appropriate

Events

• Work collaboratively with internal and client teams on event programming and connections to ensure maximum value is being delivered to Partners
• Chair events and webinars particularly to support relationship development within key Accounts, delivering value to the Members
• Attend and participate at company events throughout the year, providing logistical support when required

General Support

Work on ad-hoc projects as needed to meet the changing business environment

Desired Skills and Experience:

• 2-5 years of experience in account and/or project management role or similar
• Experience working in or selling to B2B or professional services
• Proven track record of meeting and exceeding sales/revenue targets
• Advanced commercial negotiation and networking skills
• Demonstrated experience building credibility with a senior-level client base
• Excellent presentation skills in a senior business leader environment
• Experience in selling to and building relationships with senior stakeholders (C-Suite)
• Excellent written and verbal communication skills
• Highly organised, motivated and outcome focused

Why us?

• Dynamic and supportive team culture with regular team-wide catch ups, seasonal parties, and team-building events
• The ability to be part of an inclusive, diverse team, where you’re truly valued and uplifted by your peers
• A chance to impact the organisation, its service offering and success as a whole
• The opportunity to learn from titans of industry with a focus on progression and development
• Access to an unrivalled network of global business leaders

To apply, please send your CV and covering letter to andrew@criticaleye.com

We are currently seeking a Relationship Manager to manage and deliver a range of services to up to 40 top executives. We support a diverse group of CEOs, CFOs and other senior individuals from FTSE 100/Global Corporations through to Private Equity backed companies.Typically our members are responsible for company turnover ranging from £50m to £5bn. You will also be responsible for ensuring annual membership renewals, which directly contributes to the total revenue for the Company.

The ideal candidate will be a creative team player with strong business acumen and excellent written and verbal communication skills. You will regularly chair, attend and participate in Criticaleye events with decision-makers and Thought Leaders from some of the world’s pre-eminent companies, business schools and consultancies. You will be encouraged to think in an entrepreneurial manner, contribute to the success of the company and work as part of a great team!

To apply, please send your CV and cover letter to julija@criticaleye.com

Due to continued expansion, we are looking to hire 2 Business Development Managers covering Energy/Infrastructure and Asia.

The Role

Supported by a full-time researcher you will be expected to develop existing relationships as well as increasing the client base in your area. Circa 40% will be expected to come from existing account relationships and 60% from new accounts. We are an advocacy-based service as such you will have to build a strong awareness of the challenges leaders face and be able to build solid long-term relationships.

Key Responsibilities

• Build strong, long-term customer relationships
• Inspire and motivate your dedicated researcher – creating a winning team
• Hit core revenue targets
• Through personal visits and videocalls, events etc build relationships with prospects through the demonstration of in-depth knowledge and understanding of their leadership challenges
• Pursue and close opportunities, managing all aspects of the sales cycle from lead generation to close
• Diagnose prospects' business needs and present appropriate solutions and create customised service plans
• Utilise existing member relationships to contact new business leads and generate cross-selling opportunities
• Collaborate with internal group teams maintaining detailed knowledge of the company’s products or services;

Key Requirements

The successful candidate will possess:

• Personal gravitas and credibility to earn time on C level executive calendars and act as a Criticaleye representative
• Strong service ethic and keen interest in building relationships with both senior and junior executives
• Ability to use internal influence to ensure that the full capabilities of Criticaleye are brought to bear in serving our clients 
• 8+ years of successful sales / account management experience; including proven experience in commercial negotiations within a blue - chip client base, as well as managing a volume of accounts / opportunities (~50+)
• Experience of using salesforce and other CRM systems
• Be both accurate and inspire accuracy in those around you
• Demonstrated ability to serve in a role with revenue responsibility and able to meet monthly, quarterly and annual financial goals
• Ability to manage multiple commercial processes, forecast with precision and identify challenges / bottlenecks to a positive commercial outcome
• Superior time management skills and strong attention to detail
• Solid understanding of business concepts & dynamics for large national and global organisations

To apply, please send your CV and covering letter to matthew@criticaleye.com

The Business Research Associate role is an exciting opportunity for those looking to kick-start their career in a pre-sales role with a diverse portfolio of accounts and responsibilities.

We’re currently hiring 3 Business Research Associates, for our Retail Sector, Private Equity and AIM-listed Sectors and Asia division.

Based in our London office, Business Research Associates are responsible for identifying potential Members for Criticaleye’s Community and working in tandem with the sales and account teams to drive new business.
 
The two main components of the role are Business Research and Pre-sales. You will be expected to analyse the sector to understand key trends, keeping your finger on the pulse and learning to identify the various roles individuals hold within the sector.
 
You will utilise this knowledge to identify organisations and individuals who would benefit from the support of the Criticaleye Community, ultimately bringing value to our Members. On the Pre-sales side, you will then be able approach these leaders and companies in order to build relationships and set up business development meetings for colleagues, constantly maintaining a forward business pipeline.

Our successful candidates must be strong communicators and enthusiastic team players with a thirst for knowledge. The role suits social and commercially focused recent graduates, ideally based in or near London, with an interest in the world of business and a hunger to succeed.
 
Key Duties and Responsibilities

• Research, identify and directly contact senior executives, non-executives, and C-level decisions makers from an array of organisations across the FTSE 100/250/PE/AIM and Private companies landscape
• Analyse businesses, conduct sector research, and map organisations using internal databases
• Schedule and coordinate meetings with prospects for the Business Development Team
• Maintain and regularly update data and liaison information within our CRM and CMS systems
• Collaborate across the company with other functions and individuals
• Manage the new business pipeline, meet agreed key performance indicators and generate new business revenue
• Opportunities to Chair and host panel discussions with business leaders from a variety of organisations and sectors across the globe
• Understand clients’ buying processes and proactively identify opportunities to upscale existing Accounts, initiating actions to expand the relationship

 
Desired Skills and Experience

• Undergraduate Degree qualified
• Excellent communication skills, both written and verbal
• Ability to build effective relationships at all levels
• Commercially astute with the ability to analyse and research complex information
• Strong administrative skills and attention to detail
• Highly motivated and outcome-focused

To apply, please send your CV and cover letter to sreena@criticaleye.com

Criticaleye is seeking to expand its editorial team by recruiting a Content Executive. Working closely with the Director of Content, this role requires an individual who has strong copy writing and communication skills.

The successful candidate will be highly organised, possess an excellent eye for detail, and be willing to learn. As Content Executive, you will be building out our forward schedule of world-class events (both physical and virtual). This role requires an individual who can work across a wide variety of topics, ranging from the capital markets and private equity to innovation and leadership.

Flexibility, good organisational skills and the proven ability to work to deadlines are a must.

The Candidate will possess:

• Strong organisational and project management skills
• Excellent written and verbal communication skills
• The ability to create forward agendas and structures for our events programme
• The ability to multitask and be collaborative
• Have an interest in business and finance
 
Job outline & tasks include:

• Writing forwards schedules for our events programmes
• Chairing events (virtual and physical)
• Interviewing C-suite executive and non-executive directors
• Collaborating with other teams
• Writing copy
• Supporting a small editorial team which operates to tight deadlines

To apply, please send your CV and cover letter to marc@criticaleye.com

The Senior Account Manager role is an unusual chance for an individual to use a combination of skills and experience around account delivery, programme management and business development in a small, fast moving and close-knit team: Criticaleye’s Advisory Practice. The position reports to one of the Founders of the company.
 
Based in our London office, the Senior Account Manager will be responsible for managing the company’s relationships with a number of professional service providers and experts, helping them to build relationships with key influencers and buyers.
 
The role is a mix of high touch account management, involving significant project and program coordination, with a commercial expectation not only to build existing relationships and grow accounts, but also to identify others.
 
The role gives rare access to the highest level of executives in business, affording the successful candidate unrivalled access to learning and development in addition to the delivery of service to the client.
 
Key Duties and Responsibilities
   
Account & Programme Management 

• Develop, grow and retain relationships within each Account ensuring regular face to face meetings, calls and emails, driving renewable business
• Understand clients’ buying processes and proactively identify opportunities to upscale existing Accounts, initiating actions to take advantage of them
• Prepare and present bespoke programmes and campaigns of activity to each Account which are in-line with their relationship marketing objectives and that are mutually beneficial to Members
• Design, oversee and project manage the delivery of all elements of these programmes and any additional ad hoc activities or engagements
• Identify at-risk Accounts and develop solutions to ensure retention
• Educate and guide Partners on how to use the Criticaleye Community in the most effective way to develop and maintain trusting and long-term relationships with Members
• Negotiate and close campaigns of activity with Partners to meet annual revenue targets
• Keep up to date with industry news and thought leadership output from Partners, attending external events as necessary
• Track, record and prepare internal and external reporting metrics 
• Actively ensure that all activities and conversations with Partners are grounded in the overarching purpose of Criticaleye

 
Business Development 

• Proactively generate, qualify and close new revenue opportunities within your set of accounts, but also seek to bring new clients to Criticaleye.
• Map each Account, identifying the key influencers, budget-holders, buyers, subject matter experts and central contacts, ensuring this information is accurate and kept up to date on Criticaleye’s CRM system
• Negotiate and close business while managing the client relationship throughout the sales and implementation process
• Accurate forecasting of revenue and sales cycles, ensuring pipeline is updated at all times
• Work collaboratively with the Marketing team to create and present compelling proposals and documents that outline the benefits of partnering with Criticaleye and how this will deliver ROI to the client
• Proactively participate in the Criticaleye Community, through social media and providing content and commentary for Editorial where appropriate  

 
Events   

• Work collaboratively with internal and client teams on event programming and connections to ensure maximum value is being delivered to Partners
• Chair events and webinars particularly to support relationship development within key Accounts, delivering value to the Members
• Attend and participate at company events throughout the year, providing logistical support when required

 
General Support 

• Work on ad-hoc projects as needed to meet the changing business environment

 
Desired Skills and Experience

• 3-5 years of experience in account and/or project management role or similar
• Experience working in or selling to B2B or professional services
• Proven track record of meeting and exceeding sales/revenue targets
• Advanced commercial negotiation and networking skills
• Demonstrated experience building credibility with a senior-level client base
• Excellent presentation skills in a senior business leader environment
• Experience in selling to and building relationships with senior stakeholders (C-Suite)
• Excellent written and verbal communication skills
• Highly organised, motivated and outcome focused

To apply, please send your CV and cover letter to andrew@criticaleye.com

Criticaleye is seeking to expand its team by recruiting an enthusiastic and highly organised Administrator to support the delivery of our Board Mentor service. The successful candidate will be responsible for supporting the Director – Board Mentors & Non-executive Directors by preparing reports, updating databases, supporting the recruitment and on-boarding of new mentors, coordinating learning and development events, and other administrative duties.
 
Criticaleye is a fast-growing business with offices in London and Hong Kong. Its mission is to support its C-suite level Members by providing a mixture of experiential learning opportunities designed to critique and validate both strategic and personal decisions, as well as broaden knowledge by engaging with peers from outside their immediate team, organisation and industry.
 
This role requires an individual who is highly organised, has excellent attention to detail and good all-round written and verbal communication skills. The candidate will ideally show a real desire to learn about the world of business and what it takes to be a successful leader.
 
The Candidate will possess
 

• Excellent organisational skills
• A personable and professional manner
• The ability to collaborate internally 
• The ability to multitask
• Good grammar, punctuation, and attention to detail 

 
 Job outline & tasks include
 

• Providing administrative support for delivering the mentoring service
• Monitoring service delivery and preparing regular KPI reports for the Executive Team
• Coordinating the recruitment and on-boarding of new mentors
• Ensuring mentors are fully engaged in all aspects of the community
• Managing regular online learning and development events for mentors

 
The overarching focus of this role is to increase engagement with Criticaleye’s Board Mentors, continue to improve service delivery and support administration in relation to KPIs and recruitment. More specifically tasks will include:
 
Service Delivery
 

• Ensure the Board Mentor service is delivered efficiently and effectively in pursuit of the Company’s goals and objectives
• Monitor the mentoring service for each member to ensure that meetings are taking place regularly, and notes and feedback are submitted by the mentor so that the member is deriving value from the experience
• Prepare fortnightly and quarterly KPI reports for the Executive Team

To apply, please send your CV and cover letter to tom@criticaleye.com

Although we may not have an advertised position we are always happy to receive expression’s of interest for the following roles:

Internships in our Events and Marketing Teams and the Editorial Team

To apply, please send your CV and a cover letter to info@criticaleye.com