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Bill Payne - Are consumer buying behaviours changing in the same ways across the globe?

Customer data, if mined and managed appropriately, can reveal how a business should adapt in order to meet its customer’s needs. But who in the organisation takes charge of it and what processes might need to change?

Criticaleye interviewed IBM’s Bill Payne to explore how businesses are refining their understanding of consumer behaviour in the digital age.

In this clip, Bill Payne, VP, CRM & Industries, Global Process Services, IBM answers the question " Are consumer buying behaviours changing in the same ways across the globe?"