Mike Hobday argues that banks are facing three main issues: they are internally focused, transaction orientated and missing opportunities to innovate. He suggests that banks should be using their knowledge of market performance and comparative forecasting to improve local business performance. After all, successful businesses require more finance and thus, a reciprocal relationship is undoubtedly mutually beneficial.

• Should banks have a Chief Customer Officer sit on the board?
• How can data benefit both banks & customers?
• Will breaking up the big banks drive innovation?
• Have banks become too product focused?
• How do banks regain the trust of their customers?
• Can banks be consultants to businesses?
• Has online made branch banking obsolete?
• Balancing the Risks of Online Banking
• What gets you out of bed in the morning?