Banks and Business: A Changing Landscape
Should banks have a Chief Customer Officer sit on the board?
In this film the panel suggest that a Chief Customer Officer would not be an asset to the board: once you need someone to remind you to keep sight of the customer the business probably isn’t putting the customer at the center of its strategy.
Questions
Select from the links below to watch our panel respond to questions posed by the floor
- Should banks have a Chief Customer Officer sit on the board?
- How can data benefit both banks & customers?
- Will breaking up the big banks drive innovation?
- Have banks become too product focused?
- How do banks regain the trust of their customers?
- Can banks be consultants to businesses?
- Has online made branch banking obsolete?
- Balancing the Risks of Online Banking
- What gets you out of bed in the morning?
