Brian Stevenson suggests that one of the key roles of banks is to support customers as they look to move their businesses from low growth developed markets, into the high growth, developing economies. He points out however that this requires banks to become innovative or risk being left behind by the fast changing global market.

• Should banks have a Chief Customer Officer sit on the board?
• How can data benefit both banks & customers?
• Will breaking up the big banks drive innovation?
• Have banks become too product focused?
• How do banks regain the trust of their customers?
• Can banks be consultants to businesses?
• Has online made branch banking obsolete?
• Balancing the Risks of Online Banking
• What gets you out of bed in the morning?