In this film the panel recognise that trust is at the heart of the banking system and culture needs to change in order to restore it. The measure of success needs to be altered to put customer expectations at the forefront of banker’s minds and improve satisfaction ratings. 

• Should banks have a Chief Customer Officer sit on the board?
• How can data benefit both banks & customers?
• Will breaking up the big banks drive innovation?
• Have banks become too product focused?
• How do banks regain the trust of their customers?
• Can banks be consultants to businesses?
• Has online made branch banking obsolete?
• Balancing the Risks of Online Banking
• What gets you out of bed in the morning?