Banks and Business: A Changing Landscape
Has online made branch banking obsolete?
In this film the panel argue that branch banking is still an important channel for customers. They suggest that it is in fact the call centre is becoming less important as a result of the uptake of online banking.
Questions
Select from the links below to watch our panel respond to questions posed by the floor
- Should banks have a Chief Customer Officer sit on the board?
- How can data benefit both banks & customers?
- Will breaking up the big banks drive innovation?
- Have banks become too product focused?
- How do banks regain the trust of their customers?
- Can banks be consultants to businesses?
- Has online made branch banking obsolete?
- Balancing the Risks of Online Banking
- What gets you out of bed in the morning?