• How has the shopping behaviour of consumers changed in the last decade?
• What challenges do new consumer behaviours pose for retailers and other suppliers?
• How can companies adapt 'old' customer processes to suit more digital channels?
• Are consumer buying behaviours changing in the same ways across the globe?
• Is generational behaviour changing and what does that mean for companies?
• How can companies extract the ‘gold’ from their vast quantities of customer data?
• In the new world of customer power, how do companies begin to change the game?
• Who in the executive team should ‘own’ the customer relationship?
• What is a Chief Customer Officer and where should this role sit in an organisation?
• Where do you think the companies that have cracked the consumer code (using data) will be in 5 years' time?