Criticaleye's Leadership Insight newsletter is read bi-weekly by leaders across our Community.

Choose your timeframe and then click on any of the topics below to see the corresponding newsletter. If you would like to comment further on any of these topics, write to us via info@criticaleye.com.

What Customers Want

The fundamentals of good customer service may not have changed over the years, but the proliferation of channels and devices that people now have at their fingertips is creating an operational and strategic challenge for companies that goes right to the heart of the boardroom. [read more]

Portfolio Careers: The Inside Track

Resting on past laurels will only get you so far when looking to forge a portfolio career as a non-executive director (NED). Invariably, the biggest mistake is to assume that you will easily walk into such roles based on your reputation and former glories as a career executive. [read more]

M&A and the School of Hard Knocks

Caution reigns supreme in boardrooms when it comes to giving the green light to an acquisition. Once the good times do return, that ‘go-slow’ mentality will in all likelihood be replaced by aggressive strategies which are supposed to land with a bang but invariably end with an embarrassed whimper. [read more]

Lean, Green and Built to Last

The brand benefits of a sustainable approach to running a business have long been clear. Over time, this has evolved beyond feel-good marketing initiatives so that sustainability has also become a tool for operational and strategic change, where the focus is on improved performance, efficiency and growth. [read more]

Cracking Chairman Succession

The succession strategy for the chairman is as important as for the CEO. All too often, this is something that gets forgotten as the lines of responsibility for who decides on the next chairman of an organisation become blurred. That needs to change. [read more]

Royal London Group Concentrix Lightsource bp Veolia Water Technologies Robert Walters Bunzl plc Salesforce London Stock Exchange Tullow Oil plc NATS E.ON UK LDC Google GlaxoSmithKline plc Redwood Bank Workday Eightfold AI Drax Group plc Eton Bridge Partners Legal & General Investment Management Accenture Mayborn Group AlixPartners Amazon UK