Criticaleye Community Update

Leadership Insight Archive

Elevating Your Workforce Through Tech

Major advances in machine learning, augmented reality and automation are making chief executives sit up and think hard about workforce capability. The hope is that this technology will be deployed in a way that both improves productivity and empowers people, freeing them up to pursue more meaningful, higher-value work.

The Ethics of Customer-Centricity

Companies continue to alienate customers with alarming frequency. Whether it’s losing trust through a data breach, a poorly planned pricing strategy or badly-run call centres, there are countless examples of businesses making decisions without fully appreciating their impact on the end-user.

The Impact of AI on HR

Most senior human resources practitioners understand that artificial intelligence has the power to transform the HR function, but there remains an air of uncertainty about what this will mean in practice. As an HRD, and a CEO for that matter, how do you cut a path through the hyperbole to gain a sense of what AI can do to enhance decision-making and improve performance?

Building Trust in a Global Team

According to a poll taken at Criticaleye’s Asia Leadership Retreat, the biggest challenges when leading a global or regional team are: communicating and collaborating effectively, managing multiple reporting lines, finding a solution to a lack of empowerment from HQ, and the ‘always on’, 24-7 nature of leadership for executives.

Enabling Your Future Workforce

Advances in technology and demographic change are forcing businesses to rethink their organisational structure and how they operate. It’s not all about AI and robotics either – the first step for many organisations is to better enable their people by exploiting the tools they already have at their disposal.