How do banks regain the trust of their customers?

Authored by Brian Stevenson, Board Mentor, Criticaleye
Authored by Mark Stokes, Managing Director, Commercial Banking, Metro Bank
Authored by Mike Hobday, Chief Executive Officer, AntWorks
Authored by Steve Pateman, Non-executive Director, Bank of Ireland

In this film the panel recognise that trust is at the heart of the banking system and culture needs to change in order to restore it. The measure of success needs to be altered to put customer expectations at the forefront of banker’s minds and improve satisfaction ratings. 

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Contributors
Brian Stevenson
Board Mentor
Criticaleye
Mark Stokes
Managing Director, Commercial Banking
Metro Bank
Mike Hobday
Chief Executive Officer
AntWorks
Steve Pateman
Non-executive Director
Bank of Ireland


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