Designing Employee Experience

Organisations can enhance employee experience through increased levels of personalisation, transparency, simplification, authenticity and organisational responsiveness, finds this research by IBM.

Key points include:

• Personalisation - This can take many forms. From a social perspective, it could include enabling employees to develop profile pages on a collaborative platform that draws on data from the company’s HR systems as well as their self-identified interests.
• Transparency - Much as individuals are looking to gain a greater understanding of what goes into their food, clothing, and other goods and services, they are also seeking to understand their organisations’ workings.
• Simplicity - Simplification efforts, like removing non-value-add process steps, providing easier access to knowledge bases or changing the way information is displayed, can create a more positive work environment.
• Authenticity - Organisations can express corporate values in numerous ways, from the physical design of corporate headquarters and local offices, to the establishment of corporate events.
• Responsiveness - Not only do individuals want to provide input into their working environments, they expect companies to respond to their ideas and concerns.