Leadership Reflections On 2020 - Part 1

In this 38-minute podcast, our Managing Editor, Emma Carroll, speaks to Dr William Lo, Chair of Captcha Media (plus a Criticaleye Board Mentor), Catriona Schmolke, former SVP for Operational Centres of Excellence at Jacobs, and Charlie Wagstaff, Managing Director at Criticaleye, about the business challenges of 2020.

After a year of not often getting what you want, but appreciating what you have, our leaders cover:

• How leaders have both captured and acted upon the lessons of the year
• Shared experiences of the early days of COVID-19
• The increased importance of employee wellness in 2020, and how employees took on the role as trusted reference points for their teams
• Responses from different regions - the opportunities arising in Asia as case numbers have fallen
• The challenges for leaders of balancing honesty with positivity, and the role of purpose in 2020
• How have we stayed close to and understood our customers in the last 12-months