Automation and Organisational Efficiency

Authored by Gráinne Watson, Digital CoE Director , Capita Plc

Since 2019, Capita has been rolling out the largest automation project in the UK. When they set out to introduce this project, they needed to make a compelling business case for long-term value.

This insight walks you through how they went about getting all their internal stakeholders on board – from CXOs to new starters. It covers:

Senior leadership engagement
Automation to support people, not replace them
Putting our business brains together
Rolling out the programme

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Gráinne Watson
Digital CoE Director
Capita Plc

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