State of the Sector 2021/22

This survey, from Criticaleye partner, Gallagher, asked 1,300 people working in internal communications and employee engagement to share their reality of working in the area.

In the current climate, planning is difficult. Two steps forward, three steps back, seems to be the ‘new-new-new’ normal these days. In an ever-changing world of possibility, what should be next on the internal communications priority list?

Key takeaways include:

Engaging people around purpose, strategy and values remains the number one priority for more than half (53 percent) of the world’s organisations.
57 percent of respondents felt internal communicators should be looking at developing their change management.
Expectations of people managers have increased substantially – but support for this group has not. People managers are one of the most critical communication channels in any organisation.

Share this with your Community

DOWNLOAD INSIGHT

Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

AlixPartners Disruption Index...

Disruption remains a constant in business today, but leaders are becoming more adept at navigating it. With geopolitical tensions, tariffs and energy pressures persisting, the real divide is emerging around AI. The 2026...

Inspiring leaders Podcast: Th...

Alastair Mills, Managing Director & Head of European Business Services at H.I.G. Capital, joins Criticaleye’s Senior Editor Jacob Ambrose Willson to share his perspective on what lies ahead...

Inspiring Leaders Podcast: Wh...

Matthew Blagg, CEO for Criticaleye, joins Marketing and Communications Director Julia Brook for the first Inspiring Leaders podcast for 2026. They take a look at some of the lessons for leaders last year, and examin...