State of the Sector 2021/22

This survey, from Criticaleye partner, Gallagher, asked 1,300 people working in internal communications and employee engagement to share their reality of working in the area.

In the current climate, planning is difficult. Two steps forward, three steps back, seems to be the ‘new-new-new’ normal these days. In an ever-changing world of possibility, what should be next on the internal communications priority list?

Key takeaways include:

Engaging people around purpose, strategy and values remains the number one priority for more than half (53 percent) of the world’s organisations.
57 percent of respondents felt internal communicators should be looking at developing their change management.
Expectations of people managers have increased substantially – but support for this group has not. People managers are one of the most critical communication channels in any organisation.

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