A Human-Centered Approach to AI in the Workplace

In August 2023, Forrester Consulting surveyed 1,340 global frontline and office workers and 1,124 decision-makers to understand sentiment around AI and its impact on the employee experience. In this report, Criticaleye Partner Workday reveals key findings from the survey, in relation to the implementation of AI in the workplace.


Key takeaways include:

  • 70 percent of decision-makers say AI will be instrumental to success in HR over the next five years.
  • Employees see the benefits of AI, but also have concerns, with 53 percent thinking AI could put them out of a job.
  • Empowering employees with training is critical. 63 percent of employees say AI can be intimidating due to its complexity, and 61 percent feel like they could benefit from receiving training on how to use AI in the workplace.




Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

Click here to download this insight
CEO Research Results 2025

This research, conducted at our CEO Retreat, subtitled When Leadership Goes Faster, provides a fascinating insight into the challenges and priorities for CEOs this year. Key findings from Criticaleye's CEO Resear...

Click here to download this insight
Building a High-performance C...

Delinian’s Chief People and Culture Officer, Kirsty Bashforth, speaks to Criticaleye’s Bridgette Hall about driving culture change across a high-growth, PE-backed portfolio. Kirsty shares how she’s bui...

Click here to download this insight
Destination Net Zero

The race to net zero is well underway, but how fast are companies really progressing? Criticaleye Partner Accenture’s Destination Net Zero report sheds light on this question. Drawing on data from the world&r...


1 2 3 4 5 6 7 8 9 10
Displaying 1 to 3 of 388




Accenture AlixPartners GlaxoSmithKline plc Lightsource bp Experian Royal London Group London Stock Exchange Group Rolls-Royce Drax Group plc IBM Consulting Concentrix Amazon UK Palo Alto Networks Redwood Bank NATS Hitachi Solutions LDC E.ON UK Eightfold AI Salesforce Google Legal & General Investment Management Workday FTSE Women Leaders Review