AI and Human Interaction: Applying Behavioral Science to CX Tech

Generative AI promises to be the next great leap forward in artificial intelligence. But to deliver on this promise, brands must adopt an approach that puts humans at the center. In this report, Criticaleye’s CEO Retreat 2024 Partner, Concentrix, explains how behavioural science can help you transform experiences across AI and human interaction.
 
Key takeaways include:

  • The human vs. algorithm challenge in AI implementation.
  • How human behaviour and decision-making impact AI and vice versa.
  • How behavioural science can help maximise your AI-powered tech investments.
 




Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

Click here to download this insight
Lean Operating Models Thought...

Traditional thinking on corporate operating models is evolving. In this report, Criticaleye’s Advisory Partners, AlixPartners, discusses how many companies are revaluating their operating models and driving greate...

Click here to download this insight
Riding the Growth Wave in Asi...

Speakers at Criticaleye's Asia Leadership Retreat discuss why Asia remains the engine of global growth despite a slowdown. Businesses need to navigate cost pressures, talent, leadership and the changing financial la...

Click here to download this insight
Responsible AI at Eightfold

Artificial Intelligence, a force with the potential to revolutionise various aspects of people's lives and business operations, demands responsible and ethical decision-making. This is particularly crucial in HR. Cr...


1 2 3 4 5 6 7 8 9 10
Displaying 1 to 3 of 1,768




Google Legal & General Investment Management Concentrix Lightsource bp Salesforce Eton Bridge Partners LDC Veolia Water Technologies NATS E.ON UK Royal London Group London Stock Exchange Mayborn Group Tullow Oil plc Robert Walters Redwood Bank Workday Bunzl plc Amazon UK GlaxoSmithKline plc Accenture Drax Group plc AlixPartners Eightfold AI