AI and Human Interaction: Applying Behavioral Science to CX Tech

Generative AI promises to be the next great leap forward in artificial intelligence. But to deliver on this promise, brands must adopt an approach that puts humans at the center. In this report, Criticaleye’s CEO Retreat 2024 Partner, Concentrix, explains how behavioural science can help you transform experiences across AI and human interaction.
 
Key takeaways include:

  • The human vs. algorithm challenge in AI implementation.
  • How human behaviour and decision-making impact AI and vice versa.
  • How behavioural science can help maximise your AI-powered tech investments.
 




Related Insights

Read, watch & listen to some of the latest thought leadership from our Community.

Inspiring Leaders Podcast: De...

Lucinda Charles-Jones, Non-executive Director & Chair or RemCo for Virgin Money and Rank Group (plus a Criticaleye Board Mentor) and Jim Devine, Group HRD, Spirax Group speak to us about some of the findings of our ...

Click here to download this insight
The Boards' Cyber-Risk Compas...

In this insight, Criticaleye Retreat Partner Palo Alto Networks shares the 10 questions every director should ask to govern, fortify and strategise their organisation’s approach to cyber risk.

Click here to download this insight
The Price of Paralysis

Criticaleye lead Partner AlixPartners paints a stark picture of global volatility, economic fragility, geopolitical shocks and relentless market shifts, in its 2025 'Turnaround and Transformation...


1 2 3 4 5 6 7 8 9 10
Displaying 1 to 3 of 445




Worldpay Lightsource bp IBM Consulting AlixPartners Aldermore Group Concentrix Drax Group plc Palo Alto Networks London Stock Exchange Group Workday NatWest Group Rolls-Royce Google FTSE Women Leaders Review NATS Hitachi Solutions Eightfold AI Salesforce British Land E.ON UK Accenture Legal & General GlaxoSmithKline plc