Disrupt or be Disrupted: Six Trends Reshaping Retail

This report, compiled in collaboration between Criticaleye Partner AlixPartners and World Retail Congress, identifies six trends that are fundamentally reshaping the retail industry. It explores how these trends are disrupting the industry and, crucially, provides a range of lessons for established retailers to embrace and help reshape their own business models.

Key Takeaways include:

  • There is only one constant in the world of retail – change. It’s clear that the sector is undergoing profound transformation as a result of macro-market shifts.
  • Adopting or learning from disruptive business models is becoming a core competency. Brands and retailers that can effectively integrate new models and evolve their strategy will lead the charge in this new retail landscape.
  • Speaking to leading disruptors about their success, the spark clearly comes from the top. The need for leaders to stay curious, create a culture of innovation that welcomes diverse and challenging perspectives in the organisation, and leverage the right data to create genuine insight and advantage, are all key factors.




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