HR Shared Services Trends Report 2026

The world of HR is evolving rapidly, as organisations look to improve efficiency, embrace AI and enhance the employee experience. This report by LACE Partners looks into how organisations can balance artificial intelligence with value to unlock the next generation of HR services.

Key takeaways include:

74 percent of respondents identified operational efficiency as a top strategic priority
64 percent of respondents identified gaps in HR's capability to use AI effectively as a key barrier to becoming more intelligence-led

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