Generating Deeper Insight

Authored by Dawn Murden, Editor, Advisory, Criticaleye

Nils Michaelis, Managing Director of Digital for the APAC Products Operating Group at Accenture, tells Criticaleye where companies typically go wrong when it comes to customer experience and how data analytics can help. 

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Nils Michaelis
Managing Director, Digital, APAC Products Operating Group
Accenture


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