This report by Accenture finds that AI systems can resolve about 80 per cent of customer interactions, leaving human experts to handle the other, more complex, 20 per cent.
Read, watch & listen to some of the latest thought leadership from our Community.
Martin Balaam, CEO of Pimberly and Jacqui Summons, NED/Fractional CHRO join Criticaleye's Senior Editor, Jacob Ambrose Willson to explore the demands of private equity ownership from driving value creation and manag...
When it comes to employee appreciation, the most successful organisations find ways to address a wide range of their employees’ needs. This report by Criticaleye Partner Reward Gateway | Edenred explores...
Tea Colaianni, Senior Independent Director at Watches of Switzerland and portfolio Non-Executive Director, shares her journey from Chief People Officer to the Boardroom and the unique strengths HR leaders bring as NEDs....
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