INSIGHTS

How CIOs can Optimise their Organisations

• A reappraisal of data: In order to benefit from AI and supervised machine learning you need to ensure access to high-quality, structured data.
• Understand the demands of AI: Particularly in terms of infrastructure, data models and knowledge management.
• Skills required will be very different in the future: CIOs will need to assess the mix of skills among employees and, where necessary, upskill through training or acquire what is missing from elsewhere.
• There will be changes in how capabilities are sourced in the automated future: The decision of whether to build, buy, borrow, or share applies to both human and technology capabilities.
• Your customers don’t want to get involved in AI training: Customers should not be used as guinea pigs and customer-facing AI must be tested to ensure that it meets baseline capability requirements.