While COVID has put the brakes on many things we took for granted, it has enabled and accelerated the uptake and development of other trends such as widespread home working, remote learning, virtual medical consultations and social care provision - and technologies have been instrumental in those shifts in behaviours.
This insight by Ismail Amla, Chief Growth Officer at Capita PLC, looks at AI as a leading technology and how it has been able to capitalise on the lessons learned pre-crisis, to deliver truly transformational services and experiences at pace.
Key points include:
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