Reimagining the Employee Experience Through the Operating Model

COMMUNITY ARTICLE

Reimagining the Employee Experience Through the Operating Model

Employee expectations about how they work have changed. As companies adapt to the massive disruption of COVID-19, they must move quickly to redefine workforce strategies, re-engage employees, and reimagine the employee experience (EX).

Accenture tell us how to put the EX in your operating model:

1) Co-create the experience - Customers are regularly engaged to enrich or redefine their desired experiences. Companies must do the same with employees.

2) Reimagine the model - To truly bring the operating model to life, single owners must be established and made accountable for all of the people, processes, experiences, and tools delivered by multi-disciplinary teams to achieve the desired outcomes.

3) Empower humans + machines - 76 percent of business leaders agree that current models will be unrecognisable in the next five years. Ecosystems will be the main change agent and through a curated network of strategic partners, adaptive or liquid talent pool, this evolution can be accelerated and unlock new sources of value through innovation.