The Digitisation Challenge

Authored by David Hobbs, Senior Editor, Criticaleye

The drive towards a digital future appears relentless, but there is no one-size-fits-all solution. David Hobbs examines what businesses should be prioritising.

Key points include:

- Businesses must review their value chains and reskill their people as digital opportunities and customer demands evolve

- Digitisation means smart businesses are on the lookout for entirely new revenue streams

- Organisations that look to transform rather than replace are where the success will be

- Be clear what the digitisation priorities are, then pull the skills together

Featuring commentary from:

Shelley Davies, Director of Automation and Process Excellence, BT Group: "It’s crucial the workforce feels included in the digital discussion... you can’t do this in isolation."

Mike Hobday, Chief Revenue Officer, AntWorks: "There’s tech out there for almost every problem but most organisations have chased after the technology without identifying the problem."

Ismail Amla, Chief Growth Officer, Capita: "We're charging forward with digitisation and automation at an accelerated rate, but we need to think hard about the nature of jobs."

Jerzy Nagorski, Senior Relationship Manager, Criticaleye: "If you’re not going to use AI and automation, then it’s just a matter of time before you don’t exist."

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Contributors

Ismail Amla
Executive Vice-President Professional Services
NCR Corporation