As part of a new research project, conducted together with leading market-research firm YouGov, Capita
surveyed over 350 senior decision-makers across three industry groupings – Government, Financial
Services and Critical Infrastructure – to establish the impact the events of 2020 had on them personally, their organisations and the industries they work in.
Those surveyed held an unsurprisingly negative view of 2020. Many voiced the view that they expect more volatility ahead as the journey towards recovery unfolds.
Other key findings included:
From an organisational perspective, private and public sector bodies experienced huge disruption, driven in particular by changes to work locations and patterns.
Many embraced change and, despite the circumstances, for some productivity did not suffer.
There were signs that greater collaboration, more innovation and faster adoption of technologies were areas of progress. If nurtured, these could all be factors contributing to better outcomes for business and society as we emerge from the pandemic.