Automation and Organisational Efficiency
Since 2019, Capita has been rolling out the largest automation project in the UK. When they set out to introduce this project, they needed to make a compelling business case for long-term value.
This insight walks you through how they went about getting all their internal stakeholders on board – from CXOs to new starters. It covers:
Senior leadership engagement
Automation to support people, not replace them
Putting our business brains together
Rolling out the programme