INSIGHTS
COMMUNITY ARTICLE
Automation and Organisational Efficiency
Since 2019, Capita has been rolling out the largest automation project in the UK. When they set out to introduce this project, they needed to make a compelling business case for long-term value.
This insight walks you through how they went about getting all their internal stakeholders on board – from CXOs to new starters. It covers:
- Senior leadership engagement
- Automation to support people, not replace them
- Putting our business brains together
- Rolling out the programme
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