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How the New Energy Ecosystem is Transforming Customer Experience

Today's inter-connected, digital world is changing our attitudes towards energy supply and our usage of it for good. In this report, Capita explains how that’s transforming what we expect from customer experience.
 
More consumers can now choose to charge an electric car at home, generate their own electricity from solar panels, track their energy usage with a smart meter and turn their washing machine on wirelessly when their energy is at its cheapest.
 
Chris Cartwright, Critical Infrastructure Lead at Capita, explores: 
 
  • The green industrial revolution
  • The arrival of the ‘15-minute town’ and how it will shape future energy consumption
  • Transforming customer experience
  • Seizing the opportunities of a new energy ecosystem through partnerships



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