The ways in which businesses win loyalty from customers have changed irreversibly. For CEOs, the arrival of new channels has created huge operational challenges as silos need to be removed and entire organisations have to shift with a sense of urgency towards ‘customer-centricity’.
Criticaleye speaks to Moira Clark, Stephen Dury, Dipak Jain, Tulsi Naidu, Bill Payne, David Soskin, Jim Waller and David Wild to understand how this is being done.
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