Who owns the customer experience on the board?

Authored by Bill Payne, Board Mentor, Criticaleye
Authored by David Wild, CEO, Domino's Pizza Group plc
Authored by Dipak Jain, Dean, Sasin Graduate Institute of Business Administration, Chulalongkorn University, Thailand
Authored by Peter Horrocks, Board Mentor, Criticaleye

In this film the panel discuss the importance of someone taking responsibility at board level for the customer experience and go on to debate the value of a Chief Customer Officer.

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Contributors
Bill Payne
Board Mentor
Criticaleye
David Wild
CEO
Domino's Pizza Group plc
Dipak Jain
Dean
Sasin Graduate Institute of Business Administration, Chulalongkorn University, Thailand
Peter Horrocks
Board Mentor
Criticaleye


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