The Future of Retail Finance

Authored by Chris Brocklesby, Chief Information Officer, Tesco Bank

Authored by Neil Jones, Non-Executive Director,

Authored by Sandra Leonhard, Managing Director, Digital Channels, Personal & Business Banking, Barclays Global Retail Banking

Authored by Steve Pateman, Non-executive Director, Bank of Ireland

Customers now demand a seamless service regardless of the channel they are using. For financial services providers, this continues to pose formidable challenges as they seek to meet customer expectations by creating an integrated offering while addressing existing legacy issues that hamper digital innovation.

This Criticaleye Forum, in association with Tata Consultancy Services (TCS), examines how financial services providers are making the digital transition. It draws on the first-hand experiences of Chris Brocklesby, Chief Information Officer at Tesco Bank, Neil Jones, Consultancy Partner at Tata Consultancy Services, Sandra Leonhard, MD of Digital Channels, Personal and Business Banking, Barclays UK RBB and Steve Pateman, Head of UK Banking at Santander.

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