Traditional Service in a Digital World

Organisations need to reconsider how they interact with customers.

Criticaleye speaks to Andy Boulton, Horace Chow, Anthony Fletcher, Fergus Graham, Laura Haynes, Paul McNamara, Bill Payne, Dominique Turpin and Sue Willis, and explores why leaders must introduce digital strategies alongside established principles of good service to meet increasing customer expectations.

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Contributors

Andy Boulton
Customer Development & Technical Director
Alexander Dennis (Asia Pacific) Ltd

Anthony Fletcher
Former CEO
graze

Bill Payne
Board Mentor
Criticaleye

Dominique Turpin
Dean of External Relations
IMD, Switzerland

Fergus Graham
Director
A&G Partners

Horace Chow
General Manager, Hong Kong & Macau
Microsoft Hong Kong

Laura Haynes
Chair
UN Women UK

Paul McNamara
Non-Executive Director
One Financial Advisors

Sue Willis
Managing Director Customer Experience & Channels UK Banking
Santander

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