In its ITEM Club summer report, EY forecasts the impact of Brexit on topics lincluding:
Read, watch & listen to some of the latest thought leadership from our Community.
With AI agents entering the workplace and organisations also facing the challenge of talent shortages, businesses have realised that traditional workforce management strategies are not keeping up. This report by Critica...
This research, conducted at our CPO Retreat, provides a fascinating insight into the challenges and priorities for Chief People Officers (CPOs) this year. Key findings from Criticaleye's CPO Research: Tec...
This Customer Experience Report by Criticaleye Partner, ServiceNow, reveals a growing ‘service gap’, where customer expectations are rising but service quality is falling. Agents face disjointed system...
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