Creating a Customer-Centric Business

Business leaders share tips and advice on how to stay close to customers.

Featuring Commentary From:

Guillaume Bacuvier, CEO, Dunnhumby

"It is easy to suddenly find yourself too expensive and too demanding in a market that you no longer recognise"

Rachel Barton, Customer and Digital, Strategy Lead / MD, Accenture Strategy

"Through the use of disruptive innovation, we will suddenly start to have more people-centric businesses"

Matthew Blagg, CEO, Criticaleye

"Without trust, you’ll be criticised externally and have discontent and dysfunction sown from within"

Susanna Dinnage, Global President, Animal Planet, Discovery

"We have to learn to let go of some of our long-standing metrics, or at least re-calibrate them"

#CeyeCEO

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