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AI and Robotics in Consumer-Driven Supply Chains

The customer increasingly drives innovation from the heart of the supply network, rather than being on the receiving end of a supply chain, finds this report by PA Consulting.

Key case studies include:
  • Automated drone deliveries  A world-leading online retailer shows that if drones can deliver 8.5 percent of parcels by 2025, they would cut carbon dioxide emissions by 15 million tonnes and prevent up to 4,000 road accident deaths.
  • Leading fulfilment automation  One of Britain’s leading online retailers has fully automated its fulfilment model. Rather than buy off-the-shelf solutions, it designs its own AI and Robotics automation systems that currently operate with 99 percent order accuracy.
  • Launching an award-winning IoT cloud platform to handle 24 million messages a day A world leader in pest control, has spotted the potential of IoT technologies to improve services. The company wanted to roll out connected traps (fitted with a sensor that sends a message whenever a trap needs clearing) to 15,000 customer sites within less than a year.






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