According to findings from the 2010 IBM Global CEO Study, getting closer to customers and re-inventing customer relationships is the single most important theme for CEOs today. In this article, IBM’s Graeme Butterworth, supported by comments from Alan Parker and David Turner, explains how businesses want to understand customer needs better through collaboration, information sharing and exploiting the information explosion to deliver unprecedented customer service.
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Succeeding as a Regional CEO in Asia (ft. Terence Quek, CEO, Singapore Institute of Directors)
In this episode, Yu-Wen Hsiao, Marketing and Communications Manager, APAC at Criticaleye, speaks with Terence Quek, CEO of the Singapore Institute of Directors. Drawing on over 20 years of experience in strategy, bus...
Empowerment and Trust as a Regional Leader
Regional leaders need the autonomy to respond rapidly to changes in their local market. Emma Carroll explores where this works well and what can go wrong. Successful global businesses need to make the ...
Bring on the Creative Disruption
In the face of ongoing disruption, Boards cannot risk losing touch with changing customer behaviours. Emma Carroll explores how business leaders are using technology to stay close, while also embracing the power of t...
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