According to findings from the 2010 IBM Global CEO Study, getting closer to customers and re-inventing customer relationships is the single most important theme for CEOs today. In this article, IBM’s Graeme Butterworth, supported by comments from Alan Parker and David Turner, explains how businesses want to understand customer needs better through collaboration, information sharing and exploiting the information explosion to deliver unprecedented customer service.
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The importance of human capital and effective human capital practice can not be understated, against an ever-changing business landscape, according to Eton Bridge Partners. In its latest CPO Pathways Report, Eto...
What does it mean to put your business right at the heart of everything your customer does? In this report, Criticaleye Partner Yonder discusses the benefits of businesses moving from customer-centric to customer-d...
The HR digital landscape has become increasingly complex and challenging. In this piece, Criticaleye Partner WalkMe explores how HR leaders can maximise the ROI of their HR technology by driving impactful digi...
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