Amplifying Employee Voice

To engage employees and drive performance, organisations need to actively solicit, analyse and engage in ongoing conversations with past, present and even future employees. This report by IBM looks at how organisations can establish mutually beneficial listening programs.

Key questions to assess whether you are ready to respond to employee voices:

• Has your organisation established a robust listening strategy that incorporates different data sources and approaches which align with the engagement programme’s objectives?
• How is your organisation perceived by past, present and future employees?
• How long does it take for your organisation to identify and take action on emerging workforce issues?
• How effective is your organisation in acting upon what it hears from employees?
• How can you best let employees know about such actions?
• Which elements of your organisational culture foster – and which hinder – the ability to effectively listen to employees?