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All Change: Rail, Digital and COVID-19

Authored by Steve Cockerill, Managing Partner, Telco Media & Entertainment, Capita Consulting

It might seem counter intuitive to some, but with rail activity at an all-time low, this is a good time for the industry’s key stakeholders to take a serious look at a subject they have either been unable or unwilling to embrace for some time: digital transformation.
 
This insight from Capita Consulting discusses the benefits and opportunities of digitising the UK’s Railways. 
 
Since the Government announced lockdown restrictions on 23 March, public transport operators have seen a catastrophic collapse in passenger numbers. By 30 March, traffic on Britain’s railways - the backbone of the country’s national transport infrastructure - had plummeted by almost 90 percent. For a sector already under huge pressure from a combination of critical challenges - ranging from the chronic lack of capacity to franchise chaos and record levels of customer dissatisfaction - this is critical.
 
Opportunities covered in this article include: 
  • Improved services 
  • Customer experience
  • Working practices
  • Track safety
  • Staff wellbeing
  • Cybersecurity
  • Environmental concerns


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Contributor
Steve Cockerill
Managing Partner, Telco Media & Entertainment
Capita Consulting


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